Phone: 405-550-3865
Email: sales@beyondthecrate.com
FREE SHIPPING & NO SALES TAX
Our Products: We purchase and ship directly from the manufacturer. The elimination of expensive inventory and warehouse costs results in cost savings to our customers. We offer highly competitive pricing on all of our products and Free Shipping! Many of our products are made to order, custom ordered and semi-custom ordered (semi-custom orders require an additional step before end processing has been complete)by the manufacturer. We work with quality manufacturers, some of which have a customer satisfaction of 100% and the product return rate of zero! The quality that you will find is unsurpassed. The fabric quality and the craftsmanship of all the products we sell can truly be seen upon arrival to their new home. All of our products, from designer dog beds to apparel, are a cut above the rest in their class and this means true quality to the buyer. Don't be fooled by look-a-like products that simply don't hold up and lose their integrity in a few months.
You might be surprised what we say yes to! Please email for special order requests on any of our luxury pet furnishings, including volume discounting. Email us if you find a better price on the items we sell and we will discount an item when possible.
NOTE: When corresponding through email, please check your spam/bulk/junk email folder, as your settings may default our email into a spam/bulk/junk folder.
Our Products: We purchase and ship directly from the manufacturer. The elimination of expensive inventory and warehouse costs results in cost savings to our customers. We offer highly competitive pricing on all of our products and Free Shipping! Many of our products are made to order, custom ordered and semi-custom ordered (semi-custom orders require an additional step before end processing has been complete)by the manufacturer. We work with quality manufacturers, some of which have a customer satisfaction of 100% and the product return rate of zero! The quality that you will find is unsurpassed. The fabric quality and the craftsmanship of all the products we sell can truly be seen upon arrival to their new home. All of our products, from designer dog beds to apparel, are a cut above the rest in their class and this means true quality to the buyer. Don't be fooled by look-a-like products that simply don't hold up and lose their integrity in a few months.
You might be surprised what we say yes to! Please email for special order requests on any of our luxury pet furnishings, including volume discounting. Email us if you find a better price on the items we sell and we will discount an item when possible.
NOTE: When corresponding through email, please check your spam/bulk/junk email folder, as your settings may default our email into a spam/bulk/junk folder.
Contact information:
KAZTECH Marketing, LLC
PO Box 50481
Oklahoma City, OK 73140
sales@beyondthecrate.com
KAZTECH Marketing, LLC
PO Box 50481
Oklahoma City, OK 73140
sales@beyondthecrate.com
Shipping Information
Free Shipping and No Sales Tax. Your order will approximately ship within 2-10 business days after your order is processed, unless express shipping is requested. Some of our items will ship within 2-3 business days. Please inquire if you have special delivery or shipping needs. We do not have a guaranteed shipping schedule. For embroidered items or special order requests, please add three more business days. Please remember that many of our products are made to order, especially for you! Shipping “Oversize“ Beds: Don't be alarmed! Beyond The Crate pays your shipping one way on most items. Please remember that many of our beds are big and over-stuffed. Because of this they are shipped as an “oversized” product. Our largest beds (eg. X-Large) are classed by FedEx® as being “over-max” and therefore ship at the FedEx® maximum 70lb rate. The customer will be notified if a product must be shipped via freight truck. Freight charges are not considered standard shipping, therefore additional charges will apply. The customer will be notified before the order is processed.
Services Provided: Orders are received 7 days a week. Orders received later in the day, will be processed the following business day. All weekend orders are processed the next business day. Products are shipped USPS First Class, USPS Priority Mail, FedEx® and UPS depending on the manufacturer, to residential and business addresses in the “48 contiguous states”. All shipments are processed by EDI (electronic data interchange) to provide our customers with an efficient, timely residential delivery.
Outside of the Continental USA and International Orders: All orders shipping to Hawaii, Puerto Rico, Alaska or outside of the Contiguous 48 States of the USA require an additional shipping quote. Please email us with the city, state, zip code and country. Email for International order specifications and requirements.
Shipping Address Changes: Once your order has been submitted, shipping information cannot be changed. Orders are processed very quickly, and once an order begins the fulfillment process, we are unable to modify any information pertaining to that particular order. We apologize for any inconvenience this may cause, but we hope that in the majority of cases, our faster processing time works to your advantage.
Return Policy: Many of our products are custom orders and made to your specific request, it was not "one of a thousand", we do not produce inventory; it was made exclusively for you! When your product is manufactured, it is produced "for you", and because the manufacturer has literally hundreds of combinations, they are not able to exchange and then resell some of the products. Due to health reasons dog beds are not restockable and resold. (Please choose your items carefully in respect to color, size and options). Therefore, we cannot offer exchanges (except for product defect), credits or refunds.
Accepted Returns: Returns are accepted and return shipping paid for items that have broken pieces, missing parts or poor craftsmanship that render the product defective per the manufacturer. Beyond The Crate uses a reasonable and prudent perspective in customer service and will make exceptions when due diligence is needed. If an item is approved for return, a 30% restocking and cost of shipping (two ways) will be applied. If a product is refused upon delivery, or the customer has given a bad address or returned for any reason, other than product defect or damage, the 30% rule will apply. If an order is cancelled before the item ships and has already been placed for processing, a 15% cancellation charge will be applied, providing the manufacturer will accept the cancellation.
Return Process: If an item is damaged, defective or flawed in craftmanship, a replacement of that item will be arranged with no cost to they customer. However, buyers remorse is not refundable. If an item is damaged or defective please email: sales@beyondthecrate.com, detailing the precise nature of your problem.
A return authorization number (RAN) will be issued with a call tag for pick up. The manufacturer has the right to refuse a return that has been shipped without a RAN, and/or not including the correct documentation.
To return an item for exchange/repair, please follow the following steps:
1. Goods must be return shipped within 10 days of shipping delivery date. Only return the authorized item (product or piece specified).
2. Use the original packaging and enclose the original documentation.
3. Write the return authorization number (RAN) on the address label on the box or as specified. (This number will be given to you or emailed to you such that you can print it from your printer). In many cases, a RAN is not provided and a Call Tag is submitted to te shipping vendor and the item is picked up by the shipping vendor and returned to the manufacturer.
4. If instructed, enclose documentation advising the manufacturer of the problem, and the reason why you are returning the goods.
Image and Color Disclaimer: Beyond The Crate has tried, to the best of our ability, to display images, colors, finishes and specifications to accurately represent our products. The actual colors you see will depend on the computer monitor in which your are viewing the products, and may vary depending on this variable.
Inaccuracies: We do our best to provide complete and accurate information on our site. Typographical errors, pricing errors and web technological errors do happen, as human error sometimes happens. We reserve the right to correct any errors, inaccuracies or omissions before, during and after an order has been submitted and correct the information. Please understand our intent is to be accurate and not mislead or misrepresent to our customers. Please accept our apology should this ever happen.
Liability: The eating, chewing of any products including but not limited to the fabric or wood could harm your pets. Please use the reasonable and prudent approach when managing your pet with any new pet product. KAZTECH Marketing, LLC and www.beyondthecrate.com is not liable for any damages of any kind arising out of or in connection with the use of this website or the products we sell. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Utilization of this website is undertaken at your own risk and is a voluntary agreement that your access and use hereof are subject to the terms and conditions in this legal notice along with all policies on this which may change at any time without notice.
Free Shipping and No Sales Tax. Your order will approximately ship within 2-10 business days after your order is processed, unless express shipping is requested. Some of our items will ship within 2-3 business days. Please inquire if you have special delivery or shipping needs. We do not have a guaranteed shipping schedule. For embroidered items or special order requests, please add three more business days. Please remember that many of our products are made to order, especially for you! Shipping “Oversize“ Beds: Don't be alarmed! Beyond The Crate pays your shipping one way on most items. Please remember that many of our beds are big and over-stuffed. Because of this they are shipped as an “oversized” product. Our largest beds (eg. X-Large) are classed by FedEx® as being “over-max” and therefore ship at the FedEx® maximum 70lb rate. The customer will be notified if a product must be shipped via freight truck. Freight charges are not considered standard shipping, therefore additional charges will apply. The customer will be notified before the order is processed.
Services Provided: Orders are received 7 days a week. Orders received later in the day, will be processed the following business day. All weekend orders are processed the next business day. Products are shipped USPS First Class, USPS Priority Mail, FedEx® and UPS depending on the manufacturer, to residential and business addresses in the “48 contiguous states”. All shipments are processed by EDI (electronic data interchange) to provide our customers with an efficient, timely residential delivery.
Outside of the Continental USA and International Orders: All orders shipping to Hawaii, Puerto Rico, Alaska or outside of the Contiguous 48 States of the USA require an additional shipping quote. Please email us with the city, state, zip code and country. Email for International order specifications and requirements.
Shipping Address Changes: Once your order has been submitted, shipping information cannot be changed. Orders are processed very quickly, and once an order begins the fulfillment process, we are unable to modify any information pertaining to that particular order. We apologize for any inconvenience this may cause, but we hope that in the majority of cases, our faster processing time works to your advantage.
Return Policy: Many of our products are custom orders and made to your specific request, it was not "one of a thousand", we do not produce inventory; it was made exclusively for you! When your product is manufactured, it is produced "for you", and because the manufacturer has literally hundreds of combinations, they are not able to exchange and then resell some of the products. Due to health reasons dog beds are not restockable and resold. (Please choose your items carefully in respect to color, size and options). Therefore, we cannot offer exchanges (except for product defect), credits or refunds.
Accepted Returns: Returns are accepted and return shipping paid for items that have broken pieces, missing parts or poor craftsmanship that render the product defective per the manufacturer. Beyond The Crate uses a reasonable and prudent perspective in customer service and will make exceptions when due diligence is needed. If an item is approved for return, a 30% restocking and cost of shipping (two ways) will be applied. If a product is refused upon delivery, or the customer has given a bad address or returned for any reason, other than product defect or damage, the 30% rule will apply. If an order is cancelled before the item ships and has already been placed for processing, a 15% cancellation charge will be applied, providing the manufacturer will accept the cancellation.
Return Process: If an item is damaged, defective or flawed in craftmanship, a replacement of that item will be arranged with no cost to they customer. However, buyers remorse is not refundable. If an item is damaged or defective please email: sales@beyondthecrate.com, detailing the precise nature of your problem.
A return authorization number (RAN) will be issued with a call tag for pick up. The manufacturer has the right to refuse a return that has been shipped without a RAN, and/or not including the correct documentation.
To return an item for exchange/repair, please follow the following steps:
1. Goods must be return shipped within 10 days of shipping delivery date. Only return the authorized item (product or piece specified).
2. Use the original packaging and enclose the original documentation.
3. Write the return authorization number (RAN) on the address label on the box or as specified. (This number will be given to you or emailed to you such that you can print it from your printer). In many cases, a RAN is not provided and a Call Tag is submitted to te shipping vendor and the item is picked up by the shipping vendor and returned to the manufacturer.
4. If instructed, enclose documentation advising the manufacturer of the problem, and the reason why you are returning the goods.
Image and Color Disclaimer: Beyond The Crate has tried, to the best of our ability, to display images, colors, finishes and specifications to accurately represent our products. The actual colors you see will depend on the computer monitor in which your are viewing the products, and may vary depending on this variable.
Inaccuracies: We do our best to provide complete and accurate information on our site. Typographical errors, pricing errors and web technological errors do happen, as human error sometimes happens. We reserve the right to correct any errors, inaccuracies or omissions before, during and after an order has been submitted and correct the information. Please understand our intent is to be accurate and not mislead or misrepresent to our customers. Please accept our apology should this ever happen.
Liability: The eating, chewing of any products including but not limited to the fabric or wood could harm your pets. Please use the reasonable and prudent approach when managing your pet with any new pet product. KAZTECH Marketing, LLC and www.beyondthecrate.com is not liable for any damages of any kind arising out of or in connection with the use of this website or the products we sell. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Utilization of this website is undertaken at your own risk and is a voluntary agreement that your access and use hereof are subject to the terms and conditions in this legal notice along with all policies on this which may change at any time without notice.
Copyright 2005-2008 by KAZTECH Marketing, LLC All Rights Reserved.